Aviation Services

Exceptional People, Innovative Technology

ICEBOX Aviation Services Make Travel Easier through innovation and superior customer service. Our unique solutions reduce parking, curbside, ticket counter and baggage claim congestion, as well as increase ease of travel throughout your airport, port and near-airport venues. We exceed expectations with both our customer service and behind-the-scenes baggage movement and delivery. We have a track record of increasing revenue while substantially decreasing infrastructure cost.

Our Aviation Services

Our belief in providing the ultimate experience in travel and hospitality allows us to focus on airport services that go above and beyond.

Luggage Service Offices

Providing Excellent Customer Service

As hard as airlines try to prevent the loss of luggage, sometimes, it just happens. We work with airports and airlines to help passengers get their luggage back. The Baggage Service Office provides immediate assistance to customers whose baggage is mishandled by reuniting customers with their belongings.

Delayed Baggage Delivery

One-Stop Baggage Delivery Solution

As hard as airlines try to prevent the loss of luggage, sometimes, it just happens. As the nationwide leader in delayed baggage delivery servicing over 5 Kenyan airports, we work with airports and airlines to help passengers get their luggage back. Passengers are always in the-know of where their luggage is at all times with real-time status updates online

Luggage Trucking Management

Moving Bags, in Bulk, For Less

From short distance connecting flights with limited storing room to large conferences with hundreds of bags needing to make their way to an airport, ICEBOX offers Luggage Trucking Management—a large-scale luggage routing service that uses a fleet of vehicles to transport luggage to a destination airport while reducing the operating cost of luggage delivery for airports and airlines.

Wheelchair Services

Reinvent the Wheel, Give the Wow Effect

When airports utilize our wheelchair services, we are able to provide real-time performance metrics for cost control while enhancing guest experiences. 

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+254-796-636-609

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